Frequently Asked Questions
SIZE GUIDE
| XS S M L XL |
| CUP A B B-C C D |
| BUST 30-32 33-34 35-36 36-38 38-40 |
| WAIST 24-26 26 - 28 28-30 30-32 32-34 |
| HIP 33-34 35-36 37-38 39-40 40-42 |
Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.
WHERE MAY I PURCHASE EIGHTHMERMAID SWIMWEAR?
- EXCLUSIVELY ONLINE via www.eighthmermaid.com
- Eighthmermaid pieces are available online to Philippine customers only.
WHEN WILL YOU RESTOCK?
- Please follow us for updates on restock at @eighthmermaid on Instagram. Our restock will depend on what pieces/sizes/colors we get to finish per run. (NO DM's please, we do not monitor our Instagram inbox)
- Please join the mail list on our website to get notified when we upload stocks.
- Color restock will depend if we still have fabric left.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Purchase using Credit/Debit card & Paypal through Paypal Check-out.
- BPI bank deposit/online transfer.
- GCASH via QR code
*An email will be sent containing our details if you choose to pay through bank transfer.
Please provide your active/correct email address, all info including your tracking number will be sent there.
DO YOU HAVE INTERNATIONAL SHIPPING?
- We do not offer international shipping at the moment.
HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?
- We try and process orders as quickly as possible, but we do ask for 24 hours to finish processing.
- We ship MONDAY - FRIDAY only 9am cut-off for LBC
- SAME DAY pick-up (BOOK YOUR OWN/ SELF BOOK) Lalamove/Grab MONDAY - FRIDAY 9am-2pm only. 11am Payment cut-off (Alabang area)
WILL I GET A TRACKING NUMBER?
- An Email containing your tracking number will be sent once your order has been processed/dispatched.
- You may track your order through this LBC link or call them for updates through 02-8271-1501
- You may track your order the next business day after we hand your piece to LBC.
- Please email us at swim@eighthmermaid.com if you did not receive your tracking number with the shipment notification. (Some messages get directed to spam/promotions inbox) NO DM's please, we do not monitor our Instagram inbox.
Delivery time:
- Metro Manila - 2-4 business days after we hand it to LBC
- Provincial Orders: 5-8 business days after we hand it to LBC
- SAME DAY pick-up (SELF BOOK LALAMOVE/GRAB) MONDAY - FRIDAY 9am-11am only (Alabang area)
Please note that any delay on the courier's side is beyond our control
WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?
- METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at a flat rate of 150php (Mon-Fri 9am cut-off)
- SAME DAY pick-up (BOOK YOUR OWN LALAMOVE/GRAB) MONDAY - FRIDAY 9am-2pm only
WHAT IS THE RETURN/EXCHANGE POLICY?
- For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.
- ALL discounted/sale items are considered final.
HOW CAN I CONTACT YOU?
- Please email us at swim@eighthmermaid.com
(NO DM's please, we do not monitor our Instagram inbox)