Frequently Asked Questions
|XS S M L|
|CUP A B B-C C|
|BUST 30-32 33-34 35-36 36-38|
|HIP 33-34 35-36 37-38 39-40|
Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.
WHERE MAY I PURCHASE OR TRY ON AN EIGHTHMERMAID SWIMWEAR?
- Online via www.eighthmermaid.com
- 2/F Retail Lab, Ayala Malls the 30th - Meralco Ave, Ortigas (02-753-9592)
- 2/F Mercer Street, Uptown Mall - BGC, Taguig (02-753-9331) (0956-152-1927)
- 2/F Retail Lab, Power Plant Mall - Rockwell, Makati (02-729-8229)
- 2/F Market Liberty, Evia Lifestyle Center - Vista Alabang (0917-571-0940)
STOCKS ONLINE AND IN STORE VARY AND ARE ALWAYS LIMITED.
WHEN WILL YOU RESTOCK?
- Please follow us for updates on restock at @eighthmermaid on Instagram. Our restock will depend on what pieces/sizes/colors we get to finish per run.
- Color restock will depend if we still have fabric left.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Purchase using Credit/Debit card & Paypal through Paypal Check-out.
- BDO or BPI bank deposit/online transfer.
*An email will be sent containing our details if you choose to pay through bank transfer.
Please provide your active/correct email address, all info including your tracking number will be sent there.
WHAT CURRENCY DO YOU USE?
- All prices are shown in Philippine Peso (PHP)
HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?
- We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
- Deposit slips emailed before 1pm (Philippine time) will be handed to the courier the same day.
- Deposit slips emailed after cut-off (1pm) will be handed to the courier the next day.
- We ship Monday to Friday only.
- Processing may take longer during sale periods, holidays & extreme weather
WILL I GET A TRACKING NUMBER?
- An Email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through this LBC link or call them for updates through 02-858-5999.
- You may track your order the next business day after we hand it to them.
- Please email us at email@example.com if you did not receive your tracking number with the shipment notification
Dispatch Day is when we hand your package to the courier
- Metro Manila & Provincial Orders: 1-2 business days after dispatch day (LBC)
- International Orders: 3-5 business days after dispatch day (FEDEX)
Please note that any delay on the courier's side is beyond our control
WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?
- METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at flat rate of 150php
For International orders:
All international orders will be shipped out via FEDEX at a rate of 1,500php - 2,000php (approximately $30- $40 depending on exchange rate and country being shipped to).
- Orders may be subject to import duties and taxes, which are levied once a shipment reaches destination.
- EIGHTHMERMAID SWIMWEAR cannot be held responsible for any duties/taxes applied to your purchase.
- Duties, taxes, or other fees applied will be the responsibility of the buyer.
- To gain more information about the duties and taxes, please contact your local customs offices
WHAT IS THE RETURN/EXCHANGE POLICY?
- For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.
HOW CAN I CONTACT YOU?
- Please email us at firstname.lastname@example.org