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Frequently Asked Questions

SIZE GUIDE

                  XS            S             M           L
CUP           A              B            B-C          C
BUST      30-32        33-34        35-36      36-38
HIP         33-34        35-36        37-38      39-40

 Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.

 

WHERE MAY I PURCHASE OR TRY ON AN EIGHTHMERMAID SWIMWEAR?

  • Online via www.eighthmermaid.com
  • 2/F Retail Lab, Ayala Malls the 30th - Meralco Ave, Ortigas (02-753-9592) 
  • 2/F Mercer Street, Uptown Mall - BGC, Taguig  (02-753-9331) (0956-152-1927)
  • 2/F Power Plant Mall - Rockwell, Makati

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Purchase using Credit/Debit card & Paypal through Paypal Check-out.
  • BDO or BPI bank deposit/online transfer. 

*An email will be sent containing our details if you choose to pay through bank transfer. 
Please provide your active/correct email address, all info including your tracking number will be sent there.

 

WHAT CURRENCY DO YOU USE?

  •  All prices are shown in Philippine Peso (PHP)

 

HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?

  • We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
  • Deposit slips emailed before 1pm (Philippine time) will be handed to the courier the same day. 
  • Deposit slips emailed after cut-off (1pm) will be handed to the courier the next day.
  • We ship Monday to Friday only.

 

WILL I GET A TRACKING NUMBER?

  • An Email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through this LBC link.
  • You may track your order the next business day after we hand it to them.
  • Please email us at swim@eighthmermaid.com if you did not receive your tracking number with the shipment notification

 

Delivery time:

  • Metro Manila & Provincial Orders: 1-2  business days after dispatch day (LBC)
  • International Orders: 3-5 business days after dispatch day (FEDEX)

 Dispatch Day is when we hand your package to the courier

Please note that any delay on the courier's side is beyond our control

 

WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?

  •  METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at flat rate of 150php

 

For International orders:

All international orders will be shipped out via FEDEX at a rate of 1,500php - 2,000php (approximately $30- $40 depending on exchange rate and country being shipped to).

  • Orders may be subject to import duties and taxes, which are levied once a shipment reaches destination.
  • EIGHTHMERMAID SWIMWEAR cannot be held responsible for any duties/taxes applied to your purchase. 
  • Duties, taxes, or other fees applied will be the responsibility of the buyer. 
  • To gain more information about the duties and taxes, please contact your local customs offices

 

WHAT IS THE RETURN/EXCHANGE POLICY?

  • For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.

 

HOW CAN I CONTACT YOU?

  • Please email us at swim@eighthmermaid.com