Frequently Asked Questions
|XS S M L XL|
|CUP A B B-C C D|
|BUST 30-32 33-34 35-36 36-38 38-40|
|WAIST 24-26 26 - 28 28-30 30-32 32-34|
|HIP 33-34 35-36 37-38 39-40 40-42|
Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.
WHERE MAY I PURCHASE EIGHTHMERMAID SWIMWEAR?
- EXCLUSIVELY ONLINE via www.eighthmermaid.com
WHEN WILL YOU RESTOCK?
- Please follow us for updates on restock at @eighthmermaid on Instagram. Our restock will depend on what pieces/sizes/colors we get to finish per run.
- Color restock will depend if we still have fabric left.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Purchase using Credit/Debit card & Paypal through Paypal Check-out.
- BPI bank deposit/online transfer.
- GCASH via QR code
*An email will be sent containing our details if you choose to pay through bank transfer.
Please provide your active/correct email address, all info including your tracking number will be sent there.
WHAT CURRENCY DO YOU USE?
- All prices are shown in Philippine Peso (PHP)
- We only ship locally (Philippines)
HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?
- We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
- We ship MONDAY - FRIDAY only (9am cut-off for LBC and 2pm for Lalamove/Grab/Borzo)
- Processing may take longer during sale periods, holidays & extreme weather
- PROCESSING & DELIVERY MAY TAKE LONGER UNTIL THE ECQ/GCQ IS LIFTED NATIONWIDE.
WILL I GET A TRACKING NUMBER?
- An Email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through this LBC link or call them for updates through 02-8271-1501
- You may track your order the next business day after we hand it to them.
- Please email us at firstname.lastname@example.org if you did not receive your tracking number with the shipment notification
Dispatch Day is when we hand your package to the courier
- Metro Manila - 3-5 business days after we hand it to LBC
- Provincial Orders: 5-10 business days after we hand it to LBC
- Lalamove/Grab/Borzo MON-FRI only (2pm cut-off)
Please note that any delay on the courier's side is beyond our control
WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?
- METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at flat rate of 150php (Mon-Fri 9am cut-off)
- Lalamove/Grab/Borzo (for Metro Manila, Cavite, Laguna, Rizal only) - Flat rate of 300php. (Mon-Fri 2pm cut-off)
WHAT IS THE RETURN/EXCHANGE POLICY?
- For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.
HOW CAN I CONTACT YOU?
- Please email us at email@example.com