Frequently Asked Questions

SIZE GUIDE

                XS          S            M            L            XL
CUP        A              B            B-C          C            D
BUST    30-32      33-34      35-36     36-38    38-40
WAIST   24-26     26 - 28    28-30     30-32    32-34
HIP        33-34      35-36     37-38     39-40    40-42

Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.

 

WHERE MAY I PURCHASE EIGHTHMERMAID SWIMWEAR?

  • EXCLUSIVELY ONLINE via www.eighthmermaid.com 
  • Eighthmermaid pieces are available online to Philippine customers only.

 

WHEN WILL YOU RESTOCK?

  • Please follow us for updates on restock at @eighthmermaid on Instagram. Our restock will depend on what pieces/sizes/colors we get to finish per run. 
  • Please join the mail list on our website to get notified when we upload stocks.
  • Color restock will depend if we still have fabric left. 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Purchase using Credit/Debit card & Paypal through Paypal Check-out.
  • BPI bank deposit/online transfer. 
  • GCASH via QR code

*An email will be sent containing our details if you choose to pay through bank transfer. 


Please provide your active/correct email address, all info including your tracking number will be sent there.

 

DO YOU HAVE INTERNATIONAL SHIPPING?

  • We do not offer international shipping at the moment.

 

HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?

  • We try and process orders as quickly as possible, but we do ask for 24 hours to finish processing.
  • We ship MONDAY - FRIDAY only 9am cut-off for LBC 
  • SAME DAY pick-up (BOOK YOUR OWN/ SELF BOOK) Lalamove/Grab MONDAY - FRIDAY 9am-2pm only. 11am Payment cut-off (Alabang area)
Processing may take longer during sale periods, holidays & extreme weather

     

    WILL I GET A TRACKING NUMBER?

    • An Email containing your tracking number will be sent once your order has been processed/dispatched.
    • You may track your order through this LBC link or call them for updates through 02-8271-1501
    • You may track your order the next business day after we hand your piece to LBC.
    • Please email us at swim@eighthmermaid.com if you did not receive your tracking number with the shipment notification. (Some messages get directed to spam/promotions inbox)

     

    Delivery time:

    • Metro Manila - 2-4 business days after we hand it to LBC
    • Provincial Orders: 5-8 business days after we hand it to LBC
    • SAME DAY pick-up (SELF BOOK LALAMOVE/GRAB) MONDAY - FRIDAY 9am-11am only (Alabang area)
    Processing & Delivery may take longer during sale periods, holidays & extreme weather

    Please note that any delay on the courier's side is beyond our control

     

    WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?

    • METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at a flat rate of 150php (Mon-Fri 9am cut-off)
    • SAME DAY pick-up (BOOK YOUR OWN LALAMOVE/GRAB) MONDAY - FRIDAY 9am-2pm only

     

     WHAT IS THE RETURN/EXCHANGE POLICY?

    • For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.
    • ALL discounted/sale items are considered final.

     

    HOW CAN I CONTACT YOU?

    • Please email us at swim@eighthmermaid.com