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Frequently Asked Questions

SIZE GUIDE

                  XS            S             M           L
CUP           A              B            B-C          C
BUST      30-32        33-34        35-36      36-38
HIP         33-34        35-36        37-38      39-40

 Because sizing and cut may vary please use this chart as a general guide only. If you are between sizes or need assistance choosing the proper size, please send us an email with your full dimensions including your cup size.

 

WHERE MAY I PURCHASE OR TRY ON AN EIGHTHMERMAID SWIMWEAR?

  • Online via www.eighthmermaid.com 
  • 2/F Mercer Street, Uptown Mall - BGC, Taguig  (02-753-9331) (0956-152-1927)
  • 2/F Retail Lab, Power Plant Mall - Rockwell, Makati (02-729-8229)

STOCKS ONLINE AND IN STORE VARY AND ARE ALWAYS LIMITED.

 

WHEN WILL YOU RESTOCK?

  • Please follow us for updates on restock at @eighthmermaid on Instagram. Our restock will depend on what pieces/sizes/colors we get to finish per run. 
  • Color restock will depend if we still have fabric left. 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Purchase using Credit/Debit card & Paypal through Paypal Check-out.
  • BDO or BPI bank deposit/online transfer. 

*An email will be sent containing our details if you choose to pay through bank transfer. 
Please provide your active/correct email address, all info including your tracking number will be sent there.

 

WHAT CURRENCY DO YOU USE?

  •  All prices are shown in Philippine Peso (PHP)

 

HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?

  • We try and process orders as quickly as possible, but we do ask for 24 hours to be able to process your order.
  • Deposit slips emailed before 1pm (Philippine time) will be handed to the courier the same day. 
  • Deposit slips emailed after cut-off (1pm) will be handed to the courier the next day.
  • We ship Monday to Friday only.
  • Processing may take longer during sale periods, holidays & extreme weather

 

WILL I GET A TRACKING NUMBER?

  • An Email containing your tracking number will be sent once your order has been processed/dispatched. You may track your order through this LBC link or call them for updates through 02-858-5999.
  • You may track your order the next business day after we hand it to them.
  • Please email us at swim@eighthmermaid.com if you did not receive your tracking number with the shipment notification

 

Delivery time:

 Dispatch Day is when we hand your package to the courier

  • Metro Manila & Provincial Orders: 1-2  business days after dispatch day (LBC)
  • International Orders: 3-5 business days after dispatch day (FEDEX)
Processing & Delivery may take longer during sale periods, holidays & extreme weather

    Please note that any delay on the courier's side is beyond our control

     

    WHAT COURIER DO YOU USE AND HOW MUCH IS THE COST?

    •  METRO MANILA & PROVINCIAL ADDRESSES - We use LBC for all your orders at flat rate of 150php

     

    For International orders:

    All international orders will be shipped out via FEDEX at a rate of 1,500php - 2,000php (approximately $30- $40 depending on exchange rate and country being shipped to).

    • Orders may be subject to import duties and taxes, which are levied once a shipment reaches destination.
    • EIGHTHMERMAID SWIMWEAR cannot be held responsible for any duties/taxes applied to your purchase. 
    • Duties, taxes, or other fees applied will be the responsibility of the buyer. 
    • To gain more information about the duties and taxes, please contact your local customs offices

     

    WHAT IS THE RETURN/EXCHANGE POLICY?

    • For hygienic purposes, we do not accept returns and exchanges for our products to ensure the quality of our swimwear and other pieces.

     

    HOW CAN I CONTACT YOU?

    • Please email us at swim@eighthmermaid.com